Stops & routes
Making a request
You can ask us to add a bus stop, use a stop that's already there, or change a route. Each request is reviewed so the bus stays safe and on time for every child on board.
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Add a new bus stop
Use this when there's no stop near your home.
- What we need
- Where you'd like the stop, your child's school, and whether it's for the morning, the afternoon or both.
- What happens next
- The bus operator does a safety check of the location. If it's approved, we update the route paperwork and brief the driver, then let you know the date it starts.
- In the meantime
- Please keep using your nearest existing stop until you hear from us.
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Start using an existing stop
Use this when there's already a stop on the route that isn't in use at the moment.
- What we need
- Which stop, your child's school, and whether it's for the morning, the afternoon or both.
- What happens next
- The stop has already been checked as safe, so we just need a little time to let the driver know to look out for your child. This is the quickest kind of request.
- In the meantime
- Please keep using your current stop until we confirm the start date.
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Suggest a route change
Use this when you think the route itself should go a different way.
- What we need
- A description of the change and why it would help.
- What happens next
- We map the change and work out its effect on the timetable and on other families. Most route changes then go to the network committee for approval, so these take the longest.
- In the meantime
- The current route stays as it is until any change is approved and announced.
Something else? For a safety concern, a complaint or any other question, please use the contact form.